How to Stay

Stay with us!

Learn more about how to stay at our House so you can focus on your child's health.

The Ronald McDonald House offers families a welcoming place to stay while their child receives medical care.

A referral from a hospital partner is required for all stays. No matter the length of stay, we are here to help keep families close during a challenging time.

Who Can Stay?

The Ronald McDonald House Eastern North Carolina is a 25-bedroom, 25,000 square foot home-away-from-home for families that have children who are receiving treatment in area medical facilities. To complete the registration process to stay at the House, your family must meet the following criteria: 

  • The patient must be younger than 22 years of age.
  • The family must live at least 30 miles away from our facility (529 Moye Blvd, Greenville, NC 27834).
  • All guests over 18 years of age must complete a background check.
  • Patients must be referred by a treating medical facility staff member.
  • Patients must be accompanied by their parent or legal guardian:
    • A parent who is a minor (under the age of 18) will not be eligible to stay at Ronald McDonald House Eastern North Carolina unless they are accompanied by a parent, legal guardian or an adult who has been approved, with written and notarized consent by the minor’s parent or legal guardian who has accepted responsibility for the minor. Exceptions to this policy are applied to Emancipated Minors. Legal verification of one’s status must be provided, i.e. marriage license, court order, military orders. 
    • Only primary caregivers, siblings, and immediate family members who are necessary to help care for the patient and/or siblings will be eligible to stay at Ronald McDonald House Eastern North Carolina.
  • Patients must be receiving active treatment at a local medical facility, including inpatient treatment or outpatient treatment- defined by a minimum of 2 appointments a week for an ongoing stay. Families may check in one day before the first appointment and may check out one day after the last appointment/discharge.
  • Families must use the room at least once every 24 hours.
 

Expectant Mothers

If an expectant mother is about to deliver a baby, or the hospital is concerned with complications due to prematurity or other issues, the family will qualify to request a room.  If the mother is hospitalized and the doctors are medicating her to prevent delivery as long as possible, that family may be eligible to stay.  The referring social worker will make that decision.  

Who can NOT stay?

  • There are any active or open cases with the Department of Social Services (DSS) or Child Protective Services (CPS).
  • Any guest over the age of 18 does not meet the background check requirements.
  • Any person is under the influence of non-prescribed drugs and/or alcohol or is currently participating in a drug treatment program.

Ronald McDonald House Eastern North Carolina will make a reasonable effort to accommodate referrals that comply with these guidelines. However, Ronald McDonald House reserves the right to determine a family’s eligibility to stay at Ronald McDonald House Eastern North Carolina facilities and reserves the right to determine the priority of placement. Families that are no longer eligible to stay at Ronald McDonald House Eastern North Carolina will be referred back to the referring age

If you have additional questions regarding a stay at Ronald McDonald House Eastern North Carolina please call 252-847-5435.